SAP BO Support
Turn your challenges into opportunities
Active Support, Help Desk and Monitoring
rebis Valuable DELIVERABLEs
  • Remote center of control & monitoring
  • Problem analysis and solving
  • Ticket management with your CCM tool or our own CCM all inclusive solution
  • SAP support interface (ticket creation, remote sessions, conference calls)
  • Single point of contact (SPOC)
  • E-mails & notifications sent to the SPOC
  • One update a year included per product (for 3 environments)
  • Recurring advisory sessions & training on new functionalities and products
  • Proactive online specialized monitoring

SAP BO Support

The well-being of your bi platform is crucial for your business, avoiding slow down systems or even crashing. BI platform underused, poor user satisfaction and potential project failures.

When incidents happen, companies without appropriate know-how struggle to address the issues or have to resign themselves to waiting for the software vendor to suggest workarounds.
Our tailor-made software help us monitor your systems remotely so that you don't have to spend your time doing it.

We help companies stay on top of the situation through a proactive approach that includes ongoing monitoring, evolutive and corrective support and first and second-line helpdesk for urgent issues. with our services you can rest assured your bi platform will always work as expected to the top of its capacity.

We watch the system for you. when issues come up, you needn't spend time and resources investigating and correcting – we take care of the problem, even to the point of taking the issue to the software vendor and making sure it gets resolved.

Our helpdesk taskforce is uniquely enabled to attend your challenges as they happen and ensure your bi platform continue to deliver value to your company without limits.Additionally, you get free software upgrades every year with one on one sessions and free training programs about the best and newest features on sap and bi technologies.

Our solutions include

Independent third-party active monitoring and support for all versions of SAP Business Objects from XIR2 to SAP BO 4.2, SAP BO BI & Analytics Cloud solutions, Information Steward & SAP BO Data Services

Troubleshooting

SLA

Monitoring

Upgrades/Migrations

Compare our different solutions

Silver
€19
/DAY
  • Real time dashboard

  • Activity and status Reports

  • Statistics every 5 minutes

Gold
€99
/DAY
  • Analysis of system metric

  • Sizing Revision

  • Adaption of best practices

  • Correction of conflicts

  • Up to 5 monthly incidents

  • 5 hours of phone support

  • 1 yearly product update (prod.)

  • SLA: Anserwe in up to 24 hours.

Platinum
€129
/DAY
  • Implementing work instructions

  • Maintenance of jobs

  • Provision of control dashboards

  • Gold + 10 monthly incidents

  • Gold + 15 hours of phone support

  • Gold + 2 environments

  • SLA: 24h+weekends&holidays

  • 40 extra hours of support.

Diamond
€149
/DAY
  • Designation of a SAP BO Senior

  • Unlimited monthly incidents

  • Unlimited phone support

  • Platinum + 2 yearly updates

  • SLA: Priority based time

  • 100 extra hours support

Want to start making better decisions with your data?
We have decades of work experience in SAP BO, Analytics, Cloud, Business Intelligence. Give us a call, will be a pleasure to help turn your data into an powerful information.
contact us